Peak Demand Blog

AI RFP Supplier Vendor Applicable NAICS Codes for Voice AI, Contact Centre, & IVR Solutions

511199 — All Other Publishers — Voice content publishing, IVR script/content production and distribution for automated agents and informational lines.
511210 — Software Publishers — For packaged SaaS voice-AI products, prebuilt conversational platforms, and commercial software licensing.
511220 — Prepackaged Software — If offering packaged SaaS/voice agent products with standard distribution and licensing.
517210 — Cable & Other Program Distribution — Relevant when reselling or integrating managed voice/video distribution or multicast services for enterprise deployments.
517311 — Wired Telecommunications Carriers — For projects that require carrier-grade PSTN connectivity or telco partnerships for voice channels.
517911 — Telecommunications Resellers — Reselling dedicated voice lines, DID numbers, SIP trunks, or virtual contact-center infrastructure used by voice AI.
517919 — All Other Telecommunications — Other telco services (number provisioning, call routing, interconnect) that support IVR/voice-AI delivery.
518210 — Data Processing, Hosting, and Related Services — Cloud hosting, real-time voice data processing, transcript storage, secure archival and compliance hosting for AI systems.
519130 — Internet Publishing and Broadcasting and Web Search Portals — Hosting voice-enabled informational portals, IVR-hosted content, or conversational content publishing.
519190 — All Other Information Services — Public information lines, 311-style voice services, and other info-driven voice AI offerings.
423430 — Computer & Peripheral Equipment and Software Merchant Wholesalers — Hardware/software resale for contact centers (phones, SBCs, edge appliances) needed for deployments.
541511 — Custom Computer Programming Services — Custom coding for Voice AI agents, IVR logic, API connectors, and bespoke conversational workflows.
541512 — Computer Systems Design Services — Systems integration work: connecting voice AI to CRMs, ERPs, EMRs, scheduling systems and enterprise back-ends.
541513 — Computer Facilities Management Services — Managed hosting/operations, monitoring, patching and uptime support for AI/voice platforms.
541519 — Other Computer Related Services — Analytics, call-tracking, integration middleware, and other ancillary technical services for AI deployments.
541611 — Administrative Management & General Management Consulting Services — Consulting support for RFP strategy, procurement responses, governance, and program management.
541618 — Other Management Consulting Services — Specialized consulting (change management, vendor selection, transformation tied to AI deployments).
541690 — Other Scientific and Technical Consulting Services — Technical advisory, AI strategy, model selection and technical due-diligence for procurements.
541712 — Research & Development, Physical, Engineering & Life Sciences (applied R&D) — Applied AI prototyping, custom model development and proof-of-concept R&D.
541715 — Research & Development, Physical, Engineering & Life Sciences (R&D variants) — Additional applied AI research, experimentations and prototypes for domain-specific models.
541720 — Research & Development, Social Sciences & Humanities — User research, conversational UX studies, policy analysis and human-centred evaluation for AI agents.
541990 — All Other Professional, Scientific and Technical Services — Catch-all for specialized professional services related to AI deployments not covered elsewhere.
561421 — Telephone Answering Services — Traditional answering/virtual receptionist services and hybrid human+AI answering models.
561422 — Telemarketing Bureaus and Other Contact Centers — Contact-centre operations, AI-assisted outreach, and voice campaign execution.
561499 — All Other Business Support Services — Outsourced operational support, campaign execution, and contact-centre-adjacent managed services.
611430 — Professional & Management Development Training — Training programs for staff, admin, and end-users on voice-AI operation, admin, and governance.
621999 — All Other Miscellaneous Ambulatory Health Care Services — Health-sector deployments (patient scheduling, triage, follow-up) where provincial health rules apply.
813920 — Professional Organizations — Voice solutions for associations, membership services, and industry bodies using automated lines.
926150 — Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors — Use-cases where municipalities/regulators use voice intake for permits, inspections, scheduling.
928120 — International Affairs — Multilingual, cross-border, or government-facing voice-AI programs for international or multilateral bodies.