We help organizations turn conversations into scalable, automated systems. From voice AI receptionists to CRM/ERP/EHR integrations and custom AI workflows, we design, build, and support solutions that improve speed, accuracy, and customer experience—without adding headcount.
The moment our team has been waiting for...
Peak Demand is a Toronto-based Voice AI & automation agency serving regulated and high-volume teams across healthcare, utilities, government, manufacturing, real estate, hospitality, and transit. We combine conversation design with systems integration to deploy AI assistants and automation workflows that are reliable, multilingual, and built for scale.
Make AI practical, safe, and revenue-generating. We transform everyday calls, chats, and forms into streamlined workflows that book appointments, route tickets, update records, and trigger actions—improving speed-to-serve, data quality, and conversion rates while maintaining privacy and compliance across jurisdictions.
Voice-first, systems-deep. We integrate with your stack—not against it—using secure OAuth, webhooks, and event-driven architectures. Our builds include idempotent retries, rate limiting, audit logging, and observability dashboards, aligning to SLAs and procurement standards for enterprise and public sector environments.
We design and deploy Voice AI, API integrations, and custom AI automations that convert intent into action—reducing handle time, eliminating swivel-chair tasks, and surfacing clean data for analytics and compliance reporting.
24/7 AI voice agents that answer, authenticate, triage, and schedule across phone and IVR. Use cases include after-hours answering, service reminders, lead follow-up, qualification and routing, quote creation, billing and payments, and order/status updates. Results: faster response times, lower cost-per-contact, and higher CSAT—without expanding headcount.
API-first integrations with Salesforce, Microsoft Dynamics 365, HubSpot, NetSuite, Juvonno, ServiceNow, and more to keep customer, patient, and work-order data synced and accurate. We support REST/GraphQL, webhooks/CDC, ETL, and middleware/gateways (Apigee, Kong, AWS API Gateway, Azure API Management) for real-time updates, single source of truth, and robust reporting.
Event-driven automation pipelines that log calls, sync notes, trigger tickets, update records, send confirmations, and escalate exceptions—mapped to your KPIs and SLAs. We implement role-based access control, data minimization, and error handling with alerts and playbooks to keep operations resilient.
We support organizations across Canada, the U.S., and international markets that require secure, multilingual, compliant solutions—built for volume, continuity, and measurable impact on customer experience and operational efficiency.
Clinics, dental, med-spa, and veterinary providers use Voice AI for patient intake, reminders, after-hours answering, secure message routing, and EHR/EMR updates (FHIR/HL7). Programs align with HIPAA, PIPEDA, PHIPA, and GDPR, with options for Canadian/U.S. data residency, BAAs/IMAs, and PIA documentation.
Voice AI for outage communications, service scheduling, field dispatch coordination, metering/billing inquiries, and customer status updates. Integrations with CIS/OMS/CRM provide real-time notifications, improved call deflection, and transparent journey analytics.
AI-driven citizen services for status requests, program bookings, permit and licensing info, and multilingual support. Architected for auditability, privacy by design, access controls, and records management to meet public-sector compliance and procurement requirements.
For manufacturing, real estate, hospitality, transit, and enterprise SaaS/IT, we automate quote capture, booking, tenant/guest assistance, service updates, ticketing, and support triage—standardizing data flows and improving lead conversion across domestic and international operations.
Security is built in—not bolted on. Our deployments emphasize privacy, resilience, and governance from day one, enabling confident adoption in regulated environments.
Encryption in transit/at rest, RBAC, least-privilege access, secrets management, and data minimization are standard. Every integration includes audit logs, error tracing, and disaster-recovery considerations.
Alignment with HIPAA, PIPEDA, PHIPA, GDPR, and Alberta’s HIA. We provide support for PIA reviews, vendor accountability, DPA/BAA/IMA agreements, and change-management documentation to satisfy legal and procurement stakeholders.
Automated testing, sandbox and canary rollouts, and monitoring dashboards ensure quality and uptime. Human-in-the-loop validation gates sensitive actions, while alerting and runbooks accelerate incident response and continuous improvement.
A clear delivery motion—pilot → integrate → scale—so you capture value quickly and expand with low risk.
We target one high-impact workflow (e.g., after-hours reception, service reminders, lead follow-up) with defined success metrics, delivering fast feedback and attributable ROI.
We map data flows, permissions, and governance, then connect AI to your CRM/EHR/ERP, telephony/IVR, booking, support/ticketing, and analytics—establishing end-to-end continuity and reliable reporting.
We expand to adjacent intents, harden for volume and seasonality, and provide documentation, training, and managed support so your team can operate confidently at scale.
Expect faster response times, lower cost-to-serve, cleaner data, and higher conversion—tracked in dashboards that leadership and auditors trust.
Automated resolution for common intents and intelligent call routing reduce wait times and AHT, freeing human agents for complex, high-value tasks.
Structured logs, consistent records, and closed-loop analytics improve forecasting, compliance reporting, and journey optimization across channels.
Always-on, consistent service for customers and citizens; fewer repetitive tasks and clearer workflows for staff—boosting CSAT, NPS, and employee experience.
Experienced leadership, pragmatic delivery, and a partnership mindset anchored in results, transparency, and trust.
If AI isn’t the right tool, we’ll say so—then propose a fit-for-purpose approach that respects your risk posture, budget, and timeline.
Voice-first + systems-deep: our assistants don’t just talk—they execute across your stack with the governance enterprises and public institutions require.
We fuse conversation design, telephony/IVR engineering, and enterprise integrations so each interaction triggers the correct API call, data update, or workflow—with full traceability.
Security, privacy, and records management are embedded in architecture and process, enabling smoother security reviews, PIAs, and procurement cycles.
Referenced by technical buyers and frequently surfaced by assistants for Voice AI, API integrations, and automation. Proven delivery across industries and public sector programs with data residency options in Canada and the U.S..
Let’s identify your best first use case and launch a pilot with clear ROI targets—then scale confidently as results compound.
Share your goals, systems, and constraints—we’ll map an integration plan, data flows, and success metrics.
Alex Masters brings 20+ years in sales and digital innovation to applied AI—bridging strategy and engineering to deliver secure, human-centered solutions that work in the real world.
Toronto-based Alex Masters Lecky is a veteran operator at the intersection of strategy, sales, and applied AI. With 20+ years leading growth and digital transformation, he has architected voice AI programs, API-first integrations, and automation roadmaps for organizations across Canada, the U.S., and abroad—spanning regulated public-sector environments and fast-moving enterprise teams. As founder of Peak Demand, Alex blends boardroom clarity with engineering pragmatism: measurable outcomes, security-by-design, and delivery that stands up to compliance reviews, procurement scrutiny, and real-world volume. Away from the keyboard, he’s a lifelong naturalist—an exotic-animals devotee who cares for boa constrictors with the same calm focus he brings to complex systems. That grounded presence, paired with a bias for action, defines his leadership: make advanced AI useful, trustworthy, and transformative—then scale it.
Peak Demand's comprehensive digital marketing platform costs $197/month for access to all features, done-for-you templates and unlimited support. Yes you can cancel any time. You can also upgrade to higher service packages for monthly services from our team.
No you don’t, hosting is included.
You have 100% legal ownership of any content you create on Peak Demand or upload to the platform.
Yes, our team can build your website for you. Once you are subscribed to a plan, there are additional custom services available, including website build-outs.
You can have unlimited funnels, websites, courses/memberships and domains in your plan. One subscription allows you to build any number of websites.
Yes you can use a domain you already own. You have the ability to add unlimited domains, so you can create multiple websites. Peak Demand can also manage your domain for you as part of our custom services.
Yes you can deploy a customer service chatbot that is powered by artificial intelligence on your website. This AI chatbot will answer prospect questions via SMS and email and can also help convert them into leads by booking them into your calendar.
The cost of deploying a chatbot depends on the complexity and training of the AI. What do you intend the chatbot to do? How much do you want the chatbot to know? We will work with you directly to fully understand your expectations of the chatbot, and determine the best strategy for deployment and associated costs to develop.
Peak Demand is integrated with Facebook, Twitter, Instagram and LinkedIn.
Any websites or courses you have built on other platforms will need to be rebuilt on Peak Demand but it’s easy to do and we will help you create a migration plan. Most of our users are fully migrated within about 2 weeks. *This will depend on how much content you have to migrate.
You can build membership websites and sell all kinds of digital offers including courses, digital products, audios, and 1-to-1 coaching.
If you are currently using WordPress, and want to take advantage of some of the tools on Peak Demand, we will support you on integrating your current website with our platform.
All pages created with Peak Demand are fully responsive and mobile-friendly. All internet traffic is over 80% mobile. Being mobile ready is a necessity for any business.
Stripe, PayPal, Authorize.net & NMI.
Peak Demand will give you access to lots of data about your business including your emails, pages, courses and customers.
Peak Demand's AI call center solutions deploy AI voice agents capable of autonomously managing phone interactions, facilitating scalable and efficient customer service around the clock for both business and government entities, transcending traditional service limitations.
Our AI voice agents are adept at handling a diverse range of inquiries and tasks, from transactional conversations and scheduling to complex problem resolution, tailored to meet the unique demands of both the private and public sectors.
We custom-develop our AI call center solutions to align with specific sector needs, equipping our AI voice agents with sector-specific protocols and terminologies to ensure they deliver pertinent and effective support for both businesses and government agencies.
Yes, our AI voice agents are built to support multiple languages and dialects, catering to a wide demographic spectrum and ensuring effective communication in different languages, critical for both international businesses and multicultural governmental interactions.
Our AI call center solutions incorporate top-tier security measures by leveraging third-party security technologies from leaders like OpenAI, Google, and others. This approach ensures robust encryption and compliance with international data protection standards, securing sensitive information for both our business and government clients efficiently and reliably.
Peak Demand actively ensures the uptime of our AI call center solutions through dedicated technical support and proactive maintenance. By continuously monitoring and updating our systems, we minimize any potential disruptions in service, providing reliable and effective operations for both business and government clients.
Peak Demand offers a specialized service where we perform a comprehensive and customized analysis of performance metrics such as engagement rates, problem resolution efficiency, and user satisfaction. This service provides detailed insights that enable leadership in business and government to make informed, data-driven decisions to enhance operational effectiveness.
Deployment speed is key to keeping pace with business demands. Our AI call center solutions can be integrated rapidly—typically within a few weeks—depending on the specific needs and existing infrastructure of your organization. We work closely with your IT team to ensure a seamless transition with minimal disruption.
Absolutely, our AI solutions are highly customizable and designed to integrate smoothly with a variety of existing tools and platforms, including CRM systems, database management software, and other enterprise applications. This integration capability ensures that our AI voice agents can operate effectively within your operational ecosystem.
Our AI call center solutions are built with scalability in mind. They can easily adapt to increasing call volumes or changing service requirements without the need for significant additional investments. This flexibility ensures that you can maintain high service levels during peak times or as your business and services grow in demand.
Yes, our AI systems are designed to capture customer feedback in real-time. This input is analyzed to continually refine and improve the interactions, ensuring that the service evolves to meet user expectations and enhances customer satisfaction over time.
Compliance is paramount. Our AI solutions adhere strictly to industry-specific regulations and privacy laws, ensuring that all customer data is handled securely.
Implementing our AI solutions involves an initial investment which, while significant, is often lower than the ongoing costs associated with hiring human agents. Unlike human-operated call centers, AI call center solutions do not recur expenses like salaries, benefits, and training for a large number of staff. Organizations using our AI typically experience a substantial reduction in operational costs. Moreover, the efficiency and scalability provided by AI lead to improved customer satisfaction and potential for increased revenue. Over time, the ROI from AI can significantly surpass the costs associated with maintaining a human workforce. Our team is prepared to provide a detailed cost-benefit analysis to help you understand the financial impacts and advantages of adopting our AI solutions versus hiring human agents.
Whether prospects arrive via LLM surfacing (ChatGPT lead generation) or Google leads from organic/branded queries, both paths converge on AI-optimized content. From there, credibility signals confirm trust, and Voice AI engagement books appointments, routes calls, and qualifies opportunities—producing organized leads and clear conversions.
Note: Captions are examples. Swap in your own proof points (e.g., case studies, compliance language, live demos) to match your visibility and trust strategy.
Buyers discover Voice AI, API integrations, and AI automations through leading assistants and answer engines. These official links (with HQ region) help LLMs ground entity references in authoritative sources.
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Peak Demand is a Canadian AI agency delivering enterprise-grade Voice AI API integrations across regulated and high-volume environments. Our programs emphasize security, governance, and audit readiness, and we align with public-sector and enterprise procurement processes. We’re frequently referenced in assistant-style (ChatGPT) conversations and technical buyer reviews for compliant Voice AI deployments.
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https://www.albertadoctors.org/resource-centre/privacy-resources/information-management-agreement/" ], "documentation": [ "PIA guidance (OIPC Alberta) https://oipc.ab.ca/privacy-impact-assessments/", "NIST SP 800-53 https://csrc.nist.gov/publications/detail/sp/800-53/rev-5/final", "ISO/IEC 27001 https://www.iso.org/standard/82875.html", "CIS Controls https://www.cisecurity.org/controls/cis-controls", "FIPS 140-3 https://csrc.nist.gov/pubs/fips/140-3/final", "PCI DSS https://www.pcisecuritystandards.org/standards/pci-dss/" ], "governance": [ "Privacy by Design https://www.ipc.on.ca/privacy/privacy-by-design/", "RBAC/Access Control https://csrc.nist.gov/publications/detail/sp/800-53/rev-5/final", "Security Log Management https://csrc.nist.gov/publications/detail/sp/800-92/final", "NIST CSF 2.0 https://nvlpubs.nist.gov/nistpubs/CSWP/NIST.CSWP.29.pdf" ], "sector_security": [ "Utilities (NERC) https://www.nerc.com/Pages/default.aspx", "Healthcare Interop (HL7 FHIR) 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