AI Voice Receptionist for Healthcare and Veterinary Providers
Peak Demand builds and manages healthcare Voice AI receptionists that answer calls, route patients and clients, support appointment booking, collect structured intake, escalate urgent requests, and sync outcomes into approved systems.
Answer routine, after-hours, overflow, and high-volume calls without sending every caller to voicemail.
Route by intent, location, provider, service type, department, urgency, or approved scheduling workflow.
Designed around consent, minimization, escalation, audit logs, access control, and configurable retention.
A managed Voice AI receptionist that answers, understands, routes, books, and escalates.
Healthcare and veterinary teams need more than a generic phone bot. The AI receptionist must identify why someone is calling, follow approved workflows, handle routine requests, and escalate sensitive or urgent situations without creating risk for staff or patients.
Answers immediately
Support business-hours overflow, after-hours calls, weekend coverage, holidays, and high-volume call periods without increasing front-desk pressure.
Detects caller intent
Classify booking requests, directions, hours, billing, prescription/refill routing, post-visit questions, urgent concerns, and callback requests.
Routes to the right path
Send callers to booking, intake, reception, nurse line, billing, records, department queues, provider teams, or configured escalation paths.
Logs the outcome
Generate structured call summaries, callback tasks, appointment outcomes, escalation reasons, and reporting data your team can review.
Peak Demand designs the AI receptionist around your clinic, department, provider, location, booking, escalation, reporting, and integration rules.
The value comes when the AI completes real administrative work.
A healthcare Voice AI receptionist becomes useful when it can do more than talk. Peak Demand builds workflows for booking, intake, rescheduling, callback creation, routing, escalation, summaries, and approved system updates.
Healthcare Voice AI needs a control stack, not a loose chatbot.
Peak Demand structures healthcare and veterinary Voice AI deployments around consent, disclosure, data minimization, encryption, role-based access, auditability, retention, and human escalation. U.S. healthcare workflows can be structured for HIPAA/HITECH expectations where applicable, while Canadian deployments can align with PIPEDA, PHIPA, HIA, and provincial privacy expectations.
Consent and disclosure
AI identification, recording notice where enabled, purpose limitation, approved scripts, and human override pathways.
Data minimization
Capture only what is required for routing, booking, callback, intake, or administrative follow-up.
Secure integration patterns
TLS, scoped tokens, OAuth/OIDC where supported, field restrictions, signed webhooks, and environment separation.
Access control
Role-based permissions for call logs, summaries, transcripts, recordings, exports, dashboards, and administrative settings.
Auditability
Event logs for outcomes, transfers, system writes, exports, admin changes, prompt updates, and workflow configuration.
Retention controls
Configurable retention windows, deletion expectations, transcript policies, recording controls, and exportable review records.
Healthcare Voice AI use cases that reduce missed calls and front-desk overload.
Peak Demand designs Voice AI receptionists around the environments where healthcare and veterinary teams feel the most pressure: phones, booking, after-hours coverage, call routing, and repetitive administrative work.
Medical clinic call handling
Answer routine calls, collect reason-for-visit, route refill requests, create callback tasks, and escalate urgent symptom language to staff.
Medical clinic Voice AI Family medicine Voice AIDental appointment booking
Book hygiene visits, consultations, emergency dental callbacks, implant inquiries, cosmetic consults, and follow-up appointments.
Dental clinic Voice AI Dental system integrationsVeterinary clinic routing
Route vaccine appointments, surgery scheduling, prescription refill requests, routine wellness visits, and urgent pet concerns.
Veterinary Voice AI Veterinary integrationsAfter-hours answering
Capture appointment requests, route urgent calls, create callback queues, and reduce voicemail backlogs when staff are unavailable.
After-hours healthcare call handling Managed inbound Voice AIHospital and department routing
Route callers to departments, specialty clinics, imaging, lab services, admissions, billing, records, and human escalation paths.
Hospital Voice AI routing Healthcare call center automationMissed-call recovery
Capture missed calls, create follow-up tasks, summarize caller intent, and give staff a cleaner queue for response.
Managed Voice AI services Voice AI workflow automationConnect Voice AI to booking, CRM, EHR, EMR, ticketing, and approved workflows.
Voice AI becomes operationally useful when outcomes are written into the right systems. Peak Demand uses least-privilege integration patterns so the agent can perform only approved actions.
Patient booking systems
Availability checks, appointment creation, rescheduling, cancellations, waitlist workflows, reminders, and booking confirmations.
Scheduling and patient access integrationsEHR and EMR workflows
Where appropriate, create controlled notes, route internal messages, attach summaries, or support follow-up workflows.
Medical and ambulatory EMR integrationsCRM and intake tracking
Create contacts, update records, log call outcomes, trigger follow-up, segment leads or patients, and support reporting dashboards.
Custom Voice AI integrationsTickets and staff queues
Create callback tasks, support requests, internal triage tickets, billing routing, insurance queues, or admin follow-up workflows.
Voice AI workflow automationIf your team cannot see what happened, it cannot govern the system.
Peak Demand configures healthcare Voice AI reporting so clinics, hospitals, dental offices, and veterinary teams can review outcomes, measure performance, and support privacy, security, and procurement review.
Call metadata and outcomes
Track caller intent, timestamp, outcome, routing path, escalation reason, booking status, and callback creation.
Post-call summaries
Send concise call recaps to email, CRM, booking workflows, ticketing tools, or staff queues depending on policy.
QA sampling and review
Review call samples, failed workflows, escalation patterns, caller friction, new intents, and booking conversion issues.
Healthcare Voice AI should reduce missed calls, capture more bookings, and protect staff capacity.
A properly implemented healthcare AI receptionist is designed to improve access and operational continuity without adding administrative headcount linearly as call volume grows.
Higher answer rate
Reduce voicemail gaps during peak hours, after-hours, weekends, holidays, and staff coverage constraints.
Booking capture lift
Capture appointment demand at the moment of caller intent instead of relying only on voicemail callbacks.
Front-desk load reduction
Automate routine questions, booking flows, callback requests, and simple routing so staff can focus on in-clinic work.
Trackable performance
Measure missed-call rate, booking conversion, escalation rate, average handle time, top call reasons, and operational load reduction.
Fully managed healthcare Voice AI implementation, not DIY chatbot software.
Every healthcare organization operates differently. Peak Demand scopes deployments based on call volume, workflow complexity, integration depth, compliance posture, number of locations, reporting needs, and ongoing managed optimization.
Pricing depends on call volume, workflow complexity, integrations, compliance expectations, reporting needs, number of locations, and ongoing managed support.
Connect healthcare Voice AI back to Peak Demand’s managed service layer.
Healthcare Voice AI is one deployment path inside a larger managed-services system. Peak Demand connects reception, call center workflows, inbound handling, outbound follow-up, integrations, reporting, QA, and workflow automation into one governed operating layer.
Managed Voice AI Services Hub
The main managed Voice AI hub for organizations evaluating Peak Demand’s call handling, automation, integration, reporting, and optimization services.
Explore managed Voice AI servicesEnterprise Voice AI Services
Managed Voice AI strategy, implementation, integrations, routing, reporting, QA, and multi-team workflow governance.
Explore enterprise Voice AICustom AI Voice Receptionists
Managed AI receptionists for intake, booking, routing, escalation, CRM updates, reporting, and ongoing optimization.
Explore AI receptionistsCustom AI Call Center Solutions
For healthcare call centers, hospital departments, centralized scheduling teams, and multi-location networks managing higher call volume.
Explore AI call centersManaged Inbound Voice AI Services
Inbound patient access, after-hours answering, missed-call recovery, intake capture, appointment requests, routing, and escalation.
Explore inbound Voice AIManaged Outbound Voice AI Services
Approved outbound follow-up workflows such as appointment reminders, callback queues, reactivation, confirmation calls, and care-team routing.
Explore outbound Voice AIVoice AI Operations Management
Ongoing monitoring, workflow updates, escalation tuning, call outcome review, governance, and managed Voice AI improvement.
Explore operations managementVoice AI Reporting & Dashboards
Call logs, post-call summaries, booking outcomes, escalation reporting, QA visibility, and audit-ready exports.
Explore reporting dashboardsVoice AI QA & Call Monitoring
QA review, failed workflow analysis, escalation monitoring, call samples, reporting oversight, and continuous improvement.
Explore QA and call monitoringMulti-Location Voice AI Services
Multi-location routing, location-specific rules, centralized call handling, reporting, and governance for healthcare networks.
Explore multi-location Voice AICustom Voice AI Integrations
Connect Voice AI to approved booking, CRM, EHR, EMR, ticketing, reporting, SMS, email, and workflow systems.
Explore custom integrationsVoice AI Workflow Automation
Automate post-call summaries, callback queues, booking updates, staff notifications, follow-ups, and operational handoffs.
Explore workflow automationUse this page as part of the larger healthcare Voice AI cluster.
This healthcare receptionist page should feed authority into the main healthcare resource hub, healthcare integrations hub, healthcare call center page, and compliance pages.
Healthcare Voice AI Resource Hub
The primary healthcare hub for clinics, hospitals, dental offices, wellness providers, veterinary teams, and healthcare networks.
Visit healthcare resource hubHealthcare Voice AI Integrations Hub
The integration hub for healthcare systems, EMR/EHR workflows, dental platforms, veterinary systems, scheduling tools, and patient access systems.
Visit healthcare integrations hubVoice AI Healthcare Call Center Automation
For hospitals, outpatient networks, centralized scheduling teams, and high-volume healthcare phone operations.
Explore healthcare call center automationLink callers, clinics, and health networks into the right healthcare Voice AI pathway.
Each healthcare environment has different call types, escalation rules, compliance considerations, and integration requirements.
Medical Clinics in Canada
Booking, intake, call routing, and after-hours support for Canadian clinics.
Medical clinic AI receptionistFamily Medicine Clinics
Patient intake, appointment scheduling, prescription request routing, and after-hours call workflows.
Family medicine Voice AIDental Clinics
Dental bookings, hygiene recalls, emergency routing, missed-call recovery, and appointment automation.
Dental clinic Voice AIHospitals and Multi-Location Networks
Switchboard routing, intake, after-hours coverage, escalation, and multi-site call handling.
Hospital Voice AI routingCentralized Scheduling Centers
Regional booking hubs, referral coordination, queue stabilization, and patient access workflows.
Centralized scheduling Voice AISpecialty Clinics and Outpatient Networks
Referral intake, specialty scheduling, call routing, and managed intake workflows.
Specialty clinic Voice AIPhysiotherapy and Rehab Clinics
Booking, rescheduling, after-hours intake, and rehab clinic call handling.
Physiotherapy and rehab Voice AIVeterinary Clinics and Animal Hospitals
After-hours coverage, urgent pet call routing, appointment automation, and client call workflows.
Veterinary Voice AIMedical Imaging and Diagnostics
Referral validation, insurance intake, centralized booking, and diagnostic scheduling support.
Medical imaging Voice AIHealthcare Call Center Modernization
Replace legacy IVR, reduce hold times, standardize intake, and modernize call center routing.
Healthcare call center modernizationPublic Sector Health Systems
Regional booking lines, public-sector health routing, and governed communication workflows.
Public sector health Voice AIEmergency Departments
Surge intake support and human-first escalation pathways for emergency department environments.
Emergency department Voice AIMental Health and Community Health
Human-first intake support, sensitive scenario routing, escalation, and community health call handling.
Mental health Voice AIOncology and Cancer Centres
Governance-first patient access support for oncology and cancer centre communication workflows.
Oncology Voice AISurgical Centres
Day surgery clinic call routing, pre-visit workflows, post-call summaries, and scheduling support.
Surgical centre Voice AIWomen’s Health Clinics
Screening centre calls, booking requests, intake support, routing, and patient access workflows.
Women’s health Voice AIAfter-Hours Healthcare Call Handling
24/7 medical answering systems for hospitals, clinics, and health networks.
After-hours healthcare Voice AIFitness, Gyms, and Wellness Centers
Voice AI workflows for studios, gyms, yoga studios, wellness providers, and appointment-based services.
Fitness and wellness Voice AIConnect healthcare Voice AI to the system families your teams actually use.
The healthcare integrations hub and system-family pages help buyers understand where Voice AI can connect into EMR, EHR, booking, dental, veterinary, rehab, and patient access systems.
Medical and Ambulatory EMR Systems
Voice AI receptionist integrations for medical clinics, ambulatory providers, EMR workflows, and health records environments.
Medical and ambulatory EMR integrationsAllied Health, Rehab, and Wellness Systems
Integration pathways for rehab, physiotherapy, wellness, allied health, and appointment-based care systems.
Allied health and rehab integrationsDental Systems
Voice AI integrations for dental scheduling, dental office workflows, patient reminders, and dental practice management systems.
Dental system integrationsVeterinary Systems
Voice AI integrations for veterinary booking, pet owner communication, animal hospital routing, and clinic operations.
Veterinary system integrationsChiropractic and Specialty Rehab Systems
Integration pathways for chiropractic, specialty rehab, musculoskeletal care, and treatment scheduling workflows.
Chiropractic and specialty rehab integrationsScheduling, Patient Access, and Orchestration Systems
Connect Voice AI to patient access, scheduling, orchestration, call routing, waitlist, and booking workflows.
Scheduling and patient access integrationsStart with the healthcare integrations hub or book a discovery call to map your booking, EHR/EMR, CRM, ticketing, and reporting workflow.
Surface individual healthcare integration pages without turning this page into a directory.
These examples help search engines, LLMs, procurement teams, and healthcare operators understand the kinds of systems Peak Demand can evaluate for Voice AI workflows. For the full system directory, start with the healthcare integrations hub.
Epic
Voice AI integration pathway for patient access, routing, and scheduling workflows connected to enterprise health system operations.
Epic integration pageathenahealth
Voice AI integration pathway for scheduling, intake, and patient access workflows in ambulatory care environments.
athenahealth integration pageeClinicalWorks
Voice AI integration pathway for scheduling, intake, and patient communication workflows.
eClinicalWorks integration pageTELUS Health CHR
Voice AI integration pathway for Canadian clinic scheduling, intake, and patient communication workflows.
TELUS Health CHR integration pageTELUS PS Suite
Voice AI integration pathway for scheduling, intake, and clinic communication workflows in Canadian healthcare environments.
TELUS PS Suite integration pageOSCAR EMR
Voice AI integration pathway for clinic scheduling, patient intake, and patient access workflows.
OSCAR EMR integration pageAccuro
Voice AI integration pathway for patient calls, scheduling, intake, and clinic workflow support.
Accuro integration pageJane
Voice AI integration pathway for scheduling, intake, patient access, and front-desk workflow continuity.
Jane integration pageOceanMD
Voice AI integration pathway for eReferrals, Ocean Forms, patient engagement, online booking, secure messaging, and interoperability workflows.
OceanMD integration pagePomelo Health
Voice AI integration pathway for patient engagement, messaging, online booking, intake forms, reminders, and clinic workflow automation.
Pomelo Health integration pageDentrix
Voice AI integration pathway for dental scheduling, intake, patient calls, and dental office front-desk workflows.
Dentrix integration pageOpen Dental
Voice AI integration pathway for scheduling, intake, and dental communication workflows.
Open Dental integration pageCurve Dental
Voice AI integration pathway for scheduling, intake, and dental practice communication workflows.
Curve Dental integration pageIDEXX Cornerstone
Voice AI integration pathway for scheduling, client intake, and veterinary practice communication workflows.
IDEXX Cornerstone integration pageAVImark by Covetrus
Voice AI integration pathway for scheduling, client intake, and veterinary practice communication workflows.
AVImark integration pageezyVet
Voice AI integration pathway for scheduling, intake, and veterinary practice communication workflows.
ezyVet integration pageWebPT
Voice AI integration pathway for scheduling, intake, rehab therapy, and clinic communication workflows.
WebPT integration pageJuvonno
Voice AI integration pathway for rehab scheduling, intake, and communication workflows.
Juvonno integration pageChiroSoft
Voice AI integration pathway for chiropractic scheduling, EHR, X-ray, and front-desk workflows.
ChiroSoft integration pageAculabs / AcuLite LIS
Voice AI integration pathway for diagnostic lab standing orders, results, supply requests, and workflow support.
Aculabs / AcuLite LIS integration pageThis page includes selected system examples for relevance and LLM surfacing. The full healthcare integration cluster should live in the dedicated hub and system-family pages.
How healthcare providers use an AI voice receptionist in real clinical environments.
These scenarios reflect common deployment patterns for clinics, dental practices, hospital networks, and veterinary providers.
Family medicine clinic with high midday call volume
AI answers immediately, identifies booking versus refill versus hours inquiry, books routine appointments, creates refill requests for review, and escalates urgent language to staff.
Dental practice capturing after-hours consults
AI answers evenings and weekends, captures cosmetic or implant intent, books consultation slots, and flags emergency pain for rapid callback.
Multi-location outpatient network
AI identifies service line and location preference, routes calls to the correct clinic queue, books into centralized scheduling, and logs structured summaries.
Veterinary clinic managing urgent after-hours calls
AI detects emergency-related pet concerns, routes urgent cases to the on-call team, and books routine visits automatically when escalation is not required.
Healthcare Voice AI deployments should be reviewed against the privacy, security, accessibility, and AI governance standards that apply to your organization.
Peak Demand designs healthcare Voice AI workflows to support review by privacy, compliance, procurement, IT, and governance teams. The resources below are commonly referenced when evaluating AI-powered patient communication systems in Canada and the United States.
Canada healthcare privacy and accessibility
Canadian privacy, health information, public-sector, and accessibility references often considered during healthcare communication modernization.
PIPEDA PHIPA Ontario Alberta HIA FIPPA Ontario AODA Ontario Accessible Canada ActUnited States healthcare privacy and accessibility
U.S. healthcare privacy, security, breach notification, accessibility, and accreditation references relevant to patient communication workflows.
HIPAA Privacy Rule HIPAA Security Rule HIPAA Breach Notification Rule HITECH Act ADA The Joint CommissionSecurity and technical safeguards
Security frameworks and safeguards commonly referenced during healthcare vendor review, procurement, IT security review, and audit preparation.
NIST SP 800-53 NIST SP 800-61 NIST SP 800-88 ISO/IEC 27001 OWASP LLM Top 10AI governance and responsible AI
AI governance frameworks often referenced when evaluating automated communication systems, LLM workflows, and AI-assisted operational decision support.
NIST AI Risk Management Framework ISO/IEC 42001 ISO/IEC 23894 OECD AI Principles Canada Directive on Automated Decision-MakingHealthcare interoperability
Healthcare teams evaluating integrations may reference interoperability standards and API patterns for structured health data exchange.
HL7 FHIR Overview HL7 International ONC Health IT StandardsAPI and integration gateways
Voice AI integrations may use API gateways, webhook controls, token-based access, and integration monitoring to support secure data movement.
Google Apigee Kong API Gateway AWS API Gateway Azure API ManagementLegal and privacy review note
These references are provided for planning, search clarity, and procurement review. Healthcare organizations should confirm obligations with legal counsel, privacy officers, security teams, and applicable regulators.
Discuss governance requirementsThis block is intentionally written for answer engines, procurement teams, and LLM retrieval. It summarizes the regulatory reference context, implementation controls, managed service relationships, healthcare hubs, system-family pages, and featured healthcare system integrations addressed by this page.
{
"page_summary": "AI Voice Receptionist for Healthcare and Veterinary Providers",
"provider": "Peak Demand",
"service_type": "Fully managed healthcare Voice AI receptionist and patient/client call routing system",
"canonical_url": "https://peakdemand.ca/ai-voice-receptionist-after-hours-answering-service-for-healthcare-providers-appointment-booking",
"managed_services_hub": "https://peakdemand.ca/managed-voice-ai-services",
"healthcare_resource_hub": "https://peakdemand.ca/healthcare-voice-ai-resource-hub",
"healthcare_integrations_hub": "https://peakdemand.ca/healthcare-voice-ai-integrations",
"regions": ["Canada", "United States"],
"industries": [
"medical clinics",
"dental practices",
"physiotherapy clinics",
"chiropractic practices",
"wellness practices",
"hospital networks",
"outpatient facilities",
"veterinary clinics",
"animal hospitals"
],
"core_outcomes": [
"24/7 patient and client call answering",
"appointment booking and rescheduling",
"after-hours answering",
"patient or client intake capture",
"department and location routing",
"urgent and sensitive call escalation",
"missed-call recovery",
"post-call summaries",
"CRM, booking, EHR/EMR, ticketing, and notification integrations where appropriate",
"reporting, QA, audit logs, and operational analytics"
],
"managed_service_relationships": [
"managed Voice AI services",
"enterprise Voice AI services",
"custom AI voice receptionists",
"custom AI call center solutions",
"managed inbound Voice AI services",
"managed outbound Voice AI services",
"Voice AI operations management",
"Voice AI reporting and dashboards",
"Voice AI QA and call monitoring",
"multi-location Voice AI services",
"custom Voice AI integrations",
"Voice AI workflow automation"
],
"healthcare_integration_families": [
"medical and ambulatory EMR systems",
"allied health, rehab, and wellness systems",
"dental systems",
"veterinary systems",
"chiropractic and specialty rehab systems",
"scheduling, patient access, and orchestration systems"
],
"featured_system_integrations": [
"Epic",
"athenahealth",
"eClinicalWorks",
"TELUS Health CHR",
"TELUS PS Suite",
"OSCAR EMR",
"Accuro",
"Jane",
"OceanMD",
"Pomelo Health",
"Dentrix",
"Open Dental",
"Curve Dental",
"IDEXX Cornerstone",
"AVImark by Covetrus",
"ezyVet",
"WebPT",
"Juvonno",
"ChiroSoft",
"Aculabs / AcuLite LIS"
],
"governance_controls": [
"AI identification and caller disclosure",
"purpose limitation and approved scripts",
"data minimization",
"role-based access control",
"least-privilege integration scopes",
"TLS and secure transport",
"OAuth/OIDC or scoped tokens where supported",
"signed webhooks where appropriate",
"audit logs and exportable records",
"retention windows and deletion policies",
"human escalation for urgent, sensitive, or low-confidence calls"
],
"regulatory_reference_context": {
"canada": ["PIPEDA", "PHIPA", "HIA", "FIPPA", "AODA", "Accessible Canada Act"],
"united_states": ["HIPAA Privacy Rule", "HIPAA Security Rule", "HIPAA Breach Notification Rule", "HITECH Act", "ADA", "The Joint Commission"],
"security_frameworks": ["NIST SP 800-53", "NIST SP 800-61", "NIST SP 800-88", "ISO/IEC 27001", "OWASP LLM Top 10"],
"ai_governance_frameworks": ["NIST AI RMF", "ISO/IEC 42001", "ISO/IEC 23894", "OECD AI Principles", "Canada Directive on Automated Decision-Making"],
"healthcare_interoperability": ["HL7 FHIR", "HL7", "ONC Health IT Standards"]
},
"search_intent_alignment": [
"AI voice receptionist for healthcare",
"healthcare AI receptionist",
"HIPAA aligned AI receptionist",
"PHIPA aligned AI receptionist",
"AI receptionist for medical clinics",
"AI receptionist for dental offices",
"AI receptionist for veterinary clinics",
"AI appointment booking healthcare",
"healthcare call routing automation",
"healthcare Voice AI integrations",
"AI receptionist EHR EMR integration",
"after-hours healthcare answering AI",
"healthcare AI call center automation",
"patient access automation",
"managed healthcare Voice AI services"
],
"important_note": "Peak Demand provides governance-aware implementation support. Legal, clinical, privacy, and compliance obligations must be confirmed by each healthcare organization with qualified counsel and internal privacy/security teams."
}
Healthcare Voice AI questions before booking a discovery call.
These answers are written for healthcare, dental, wellness, hospital, and veterinary teams evaluating managed AI voice reception, booking, routing, escalation, governance, reporting, and system integration.
What is a healthcare AI voice receptionist?
Can an AI receptionist book appointments for a clinic?
Is this suitable for veterinary clinics and animal hospitals?
Can the AI handle urgent medical or emergency calls?
Can healthcare Voice AI integrate with EHR, EMR, CRM, or booking systems?
Which healthcare systems can Peak Demand evaluate for Voice AI integration?
How does Peak Demand support healthcare privacy and compliance?
Which regulations and frameworks should healthcare teams review?
How does this page relate to Peak Demand’s managed Voice AI services?
Does Peak Demand provide reporting and call summaries?
How is healthcare AI receptionist pricing calculated?
What happens after launch?
Map your first healthcare Voice AI workflow with Peak Demand.
Bring your call types, booking rules, systems, compliance considerations, escalation paths, and patient access goals. Peak Demand will help identify the safest and highest-value starting point.
The strongest healthcare AI projects usually begin with a specific pain point: missed calls, after-hours coverage, appointment booking, routing, intake, or callback queues.
Once the first workflow is stable, Peak Demand can expand the system into adjacent use cases and deeper integrations.
Explore your own AI use case on a discovery call.