Peak Demand Blog

AI RFP Supplier Vendor Applicable NAICS Codes for Voice AI & IVR Solutions

541511 – Custom Computer Programming Services
Relevant for building custom Voice AI agents, IVR logic, and conversational AI workflows.

541512 – Computer Systems Design Services
Applies to integration of Voice AI with CRMs, ERPs, EMRs, and enterprise software systems.

541513 – Computer Facilities Management Services
Covers managed hosting, monitoring, and uptime support for AI-powered voice platforms.

541519 – Other Computer Related Services
Used for AI deployments that include analytics, call tracking, and cloud IVR functions.

517911 – Telecommunications Resellers
Pertains to reselling dedicated AI voice lines and virtual call center infrastructure.

518210 – Data Processing, Hosting, and Related Services
Supports services involving real-time voice data handling, transcript processing, and compliance storage.

519190 – All Other Information Services
For informational voice agents such as public service lines, 311 support, and automated directories.

561422 – Telemarketing Bureaus and Other Contact Centers
Directly applicable to Voice AI agents replacing or supporting live agents in call centers.

621999 – All Other Miscellaneous Ambulatory Health Care Services
Used for healthcare-related voice agents handling patient calls, triage, and scheduling.

541611 – Administrative Management & General Management Consulting Services
Relevant for voice AI vendors supporting RFP strategy, compliance, and automation consulting.

928120 – International Affairs
Used for multilingual or cross-border Voice AI deployments in government-facing RFPs.

926150 – Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors
For municipal and regulatory agencies using AI for permit intake, inspection scheduling, and more.

813920 – Professional Organizations
Applies to voice-based services used by membership associations, unions, and regulatory bodies.